Our Commitment to Quality and Safety
Simply by being a Life’s Abundance customer, you show that you care about the well-being
of your companion animals. To help you and your pet-kids lead lives of abundance,
we commit to consistently delivering the freshest, highest-quality products to your
door. Each and every product is carefully formulated, produced and shipped to make
every order safe and satisfying. Beyond that, we work hard to maintain superior
customer support, even after delivery. At Life’s Abundance, you’re more than
just a customer … you’re family. As such, we actively work to protect you from harm,
whether it’s using the latest veterinary science to formulate a new product, implementing
safety protocols to ensure the quality of our existing products, or establishing
guidelines for dealing with problems, should they ever arise. Here’s how you know
you can depend on Life’s Abundance:
Making Pet Food Better
Even when you read the labels on your pet’s food, you still may not be getting the
whole story. For instance, it’s impossible to tell how long a bag has been sitting
on a shelf or in a warehouse. You don’t know if the food has been exposed to extreme
temperatures for extended periods of time or if pest-control is a priority.
At Life’s Abundance, we don’t leave factors that impact safety and quality to chance.
Our commitment to providing your companion animals with a premium food goes well
beyond the formula and the individual ingredients. To ensure the safety and quality
of the final product, we exercise control, from preparation to packaging to storage.
Our pet foods are prepared in small batches on a weekly basis. We test the quality
of our foods to ensure the integrity of ingredients and to make sure the formula
is adhered to. Immediately after each batch is prepared, it is packaged and shipped
directly to one of our three, climate-controlled warehouses.
Our shipping departments take pride in the speedy yet careful handling of our products.
When you place an order, your food is shipped via UPS or USPS, with an average transit
time of only three business days. Thanks to our strict adherence to quality and
safety, we’ve created a streamlined process that, in most cases, means that the
food that’s delivered to your door is only four-to-six weeks old.
Keeping the Lines of Communication Open
As a Life’s Abundance customer, you not only have our assurance that we observe
strict quality control measures, you can also be confident that you’ll always be
fully informed about any potential issues with your future orders. While other companies
rely on the media to inform pet parents, Life’s Abundance refuses to leave communications
this important to chance. We employ an unparalleled, quick-response system to share
information about a product with our customers quickly and effectively. Thanks to
our unique distribution system, we are able to pinpoint the lot numbers which identify
the individual products shipped to each of our customers. Because we maintain databases
with our customer's contact information, we can email them immediately about
any issues with their products, should they arise. Also, through our automatic Interactive
Voice Response system, we are able to call hundreds of our customers anywhere in
the country within just a few hours.
We will always go the extra mile to ensure we are doing all we can to help you and
your companion animals lead happy, healthy lives.
Making the Transition
When switching over to Life’s Abundance Premium Health Foods, simply follow this
handy guide. Remember, some companion animals are more sensitive to changes in diet
than others. Therefore, we recommend a gradual change to Life’s Abundance over the
course of one week, which should help to ensure a smooth transition.
Day 1-2: Feed ¼ Life’s Abundance and ¾ the old diet
Day 3-4: Feed ½ Life’s Abundance and ½ the old diet
Day 5-6: Feed ¾ Life’s Abundance and ¼ the old diet
Day 7: End of transition period. Feed the full recommended amount of Life’s Abundance.
If you have any questions about switching to Life’s Abundance, or any of our other
superior pet health products, call us toll-free at 877-387-4564 Monday through Friday
from 8:00 a.m. to 7:00 p.m. Eastern Time.
The Latest Recall Information
To keep abreast of news regarding consumer recalls, including foods for companion
animals, we refer you to the following trustworthy sites. Click on any of the links
below for the latest developments …